Sách Market Leader Upper Intermediate – Unit 5: Job Satisfaction – Tiếng anh thương mại – Học Hay (Phần 1)

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Market Leader Upper Intermediate – Unit 5: Job Satisfaction - Listening

 

A. Listen to Madalyn Brooks, Director of Human Resources at Procter & Gamble (UK), and answer these questions.

1. What is the key to a successful business?

2. What are the two main ways in which Procter & Gamble drives job satisfaction?

 

Đáp án:

1. attracting, retaining and motivating employees

2.   

a) It seeks to be a business that is committed to its people. Most of its leaders of the organisation have grown up through the organisation and have come through individual, personalised career paths and development plans.

b) It rewards and recognises people for their individual contributions. It drives their connection to what they work on to the reward and recognition that they get.

 

B. Madalyn says that job priorities have changed in three areas over the last 10 years. Listen to the second part of the interview and take notes on what she says under these headings.

1. flexibility

2. the drive for personal learning and growth

3. working for socially responsible organisations

 

Đáp án:

1. Stronger demand for flexibility in when people work, where they work and how they work. Driven by the changing rote of women in the workplace. As more women entered workplaces, demand for flexible hours/timing started. Emerging generations in the workplace demanding greater Flexibility of where they work through new technologies/remote communications. Demand for sabbaticals and opportunity to take time out increasing.

2. People want to take personal control of their growth. They don't expect to stay with the same company or do the same type of work all their lives. Stronger drive towards growth, development and learning.

3. People want to work for companies that are committed to green/environmental issues (e.g. reducing carbon footprint, recycling) and are committed to supporting local communities, getting involved in charitable work and other voluntary areas.

 

 

C. Listen to Madalyn talking about what people want. Do not take notes while listening. Afterwards, write down in one minute as many things as you can remember that people want. Compare your answers with a partner. Who remembered the most things?

 

Đáp án:

Desire for ...

•   training and self-actualisation

•  building self and skills as lifelong learners

•   growth and development through training and challenging assignments

•   leadership and ownership

•   feeling that a company  is socially responsible

•   time out for voluntary work - putting back into society

•    pride in workplace that can be shared with families and friends

•    voluntary work, such as working in schools and local communities (repeats earlier point)

A. Look at the sentences below. Underline the words or phrases which can be replaced with an item from the box without a change in meaning.

assessment       breakdown        empowerment        fringe benefits      red tape        remuneration         severance payment          take industrial action

 

1. If employees become too discontent, they may go on strike.

2. Most people like to have control over their work and therefore put autonomy near the top of their list of motivating factors.

3. Dealing with bureaucracy is a very time-consuming, demotivating problem which affects large businesses and organisations.

4. Overwork can lead to burnout if not spotted early.

5. Many job satisfactions studies, perhaps surprisingly, have found that often a compensation package is not the most motivating factor for many employees.

6. Offering perks rather than a salary increase can be a way of retaining employees in traditionally high staff turnover industries.

7. He received a very generous golden handshake when he left the company.

8. One way for managers to monitor and develop staff is by using appraisal interviews.

 

Đáp án:

1 If employees become too discontent, they may take industrial action

2. Most people like to have control over their work and therefore put empowerment near the top of their list of motivating factors.

3. Red tape is a very time-consuming, demotivating problem which affects large busi• nesses and organisations.

4. Overwork can lead to breakdown if not spotted early.

5. Many job satisfaction studies, perhaps surprisingly, have found that often remuneration is not the most motivating factor for many employees.

6. Offering fringe benefits rather than a salary increase can be a way of retaining employees in traditionally high staff turnover industries.

7. He received a very generous severance payment when he left the company.

8. One way for managers to monitor and develop staff is by using assessment.

 

 

B. Complete each of these sentences with a word formed from the verb on the left. Sometimes you will need to use a negative form.

1. SATISFY

a) The survey showed that staff working flexible hours were more ……………… with their jobs than those working fixed hours.

b) Low pay and poor working conditions create ............ workers.

c) Small European companies are top of job ............ league tables.

2. MOTIVATE

a) What are the strongest ............ factors in people's lives?

b) Workers become ............ if they work long hours for low pay.

c) What was your ............ for becoming a salesperson?

3. FRUSTRATE

 a) You could see the ............ building up in the workforce.

b) I find talking to him ............ because he never listens.

c) I felt so ............ with their attitude that I decided to resign.

4. RECOGNISE

 a) Employees are more likely to change jobs if they feel their work is ............ or that others take credit for it.

b) Because of her people skills, she was able to achieve ............ and respect at the company.

c) The company ............ his lifelong service on retirement with a formal dinner and a substantial golden handshake.

 

Đáp án:

1.

a) satisfaied

b) dissatisfied

c) satisfaction

2

a) motivating

b) demotivated

c) motivation

3

a) frustration

b) frustrating  

c) frustrated  

4

a) unrecognised

b) recognition

c)  recognised

A. Match each tense or verb form (1--8) to the appropriate extract (a-h).

1. present simple

2. past simple

3. present perfect

4. past perfect

5. present continuous

6. future simple

7. modal verbs with passives

8. passive infinitives

 

a) The report stated that more employees should be encouraged to provide feedback on management.

b) Employees felt their jobs had been made more interesting through training.

c) The minutes are always taken by a member of HR.

d) The survey stated that employees become unhappy when they feel that their concerns are being ignored by management.

e) The performance reviews were carried out over the summer.

f) They were happy to be accepted on the fast-track programme.

g) Employees will now be expected to act on the reviewers' suggestions as soon as possible.

h) Bonuses and other incentive programmes have been cut since the recession.

 

Đáp án:

1. c

2. e

3. h

4. b

5. d

6. g

7. a

8. f

 

B. Complete this extract with passive forms of the verbs in brackets.

Over time, job satisfaction .................................... (1) (define) in a number of ways. Edwin Locke said that job satisfaction ........................ (2) (determine) by the difference between what one wants in a job and what one has in a job. Herzberg states that satisfaction and dissatisfaction ........................ (3) (drive) by different things – motivation and 'hygiene' factors (such as pay), respectively. Motivation .................................... (4) (can /see) as an inner force that drives people to perform. One of the most famous ways of measuring job satisfaction is the Minnesota Job Satisfaction Questionnaire, which …………………….. (5) (create) in 1963. Some researchers say that people who ............. (6) (satisfy) with life tend to ........................ (7) (satisfy) with their job.

 

Đáp án:

1. has been defined

2. is determined

3. are driven

4. can be seen

5. was created

6. are satisfied

7. be satisfied

 

C. Read these notes for four sections of a report on employee satisfaction. Then write sentences, using the passive, to include in the report.

PROCEDURE -          Distribute anonymous employee satisfaction questionnaires: all departments -          Interview union representatives -          Hold meeting with all Heads of Department

PRESENT PROBLEMS -          Management ignore suggestions/complaints -          Not encourage staff to take on new tasks

MEASURES TO IMPROVE JOB SATISFACTION SINCE APRIL -          Encourage staff to do various tasks -          Adopt open-door policy

RECOMMENDATIONS -          Introduce new performance reviews for managers from 1 December -          Carry out research into new employee incentive programme

 

 

Đáp án:

•    Union representatives were interviewed.

•    Meetings with all  Heads of Department were held.

•    Management have been ignoring suggestions/ complaints.

•   Staff are not encouraged to take on new tasks.

•    (Since April) staff have been encouraged to do various tasks.

•    An open-door policy has been adopted.

•    New performance reviews for managers to be introduced from 1st December.

•    Research into new employee incentive programme to be carried out.

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