Sách Market Leader Upper Intermediate – Unit 1: Communication – Tiếng anh thương mại – Học Hay (Phần 2)

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Market Leader Upper Intermediate – Unit 1: Communication - Skills

 

A. Which expressions can you use in these phone situations?

a) the person speaks too fast or too quietly

b) you want someone to stop talking while you do something

c) you don't understand a word/expression the other person uses

d) you want to make sure of the spelling of something

e) you want more information about a subject

f) the connection is not good and you can't continue the conversation

g) you want to confirm some information

 

Đáp án:

a.

Could you slow down, please

Could you speak up, please?

Could you speak a little louder, please?

b. Could you hold on a minute, please'

c.

Sorry, what exactly does mean?

Sorry, I  don't know what means.

d. Could you spell that for me, please?

e.

Could you give me a little more information, please?

Could you give me some more details, please?

Could you expand on that, please? (more formal)

f.

Sorry, I can't hear you. Could you call me back, please?

Sorry, it's a bad line. I can't hear you.

g.

Let's see if I've got this right.

Let me check if I've got this right.

Could I just confirm what you’ve told me?

 

 

B. Listen to the same two speakers in a similar conversation. Explain why the second conversation is better. Give as many reasons as you can.

 

Đáp án:

• He asks Klebermann to hold on while he gets a pen.

• He says that he didn't understand what Klebermann said. He asks him to slow down.

• He asks for more information.

• He confirms what he has heard: Let me check that.

• He asks Klebermann to spell the name of the company.

• He checks the number of lasers that are required.

• Klebermann confirms the quantity of lasers that are required.

• He asks Klebermann to explain the meaning of roll-out.

• He mentions that the line is bad and that he can't hear Klebermann very well.

• He asks for more information.

• Klebermann suggests calling back, as he can't hear Koichi well.

 

 

C. Listen to the conversation again and complete these extracts with words or expressions from it.

1. That's good. Could you ................................................ while I get a pen?

2. Sorry, Bernard, I ..................................... Could you ........................ a little, please? I need to take some notes.

3. Let me ............ that: 200 posters, pens and pencils and 50 bags ............. it.

4. Seel- ... sorry, could you .................................... me, please, Bernard? I don't think I know the company.

5. 'They've placed an order for 518 of the new lasers ...'

'Sorry, .................................... 580 lasers?'

6. Sorry, I don't follow you. What ............ 'roll-out' ............?

7. But I need details about the company ... Sorry, it's .....................................

Could you ........................, please? I can't hear you very well.

8. Sorry, I still can't hear you. I'll ...................................., maybe the line will be better.

 

Đáp án:

1. hold on a second

2 didn't catch that; slow down

3. check; Got

4. spell that for

5. did you say

6. does; mean

7. a bad line; speak up

8. call you back

 

D. Match each extract in Exercise C to the situations you discussed in Exercise A. Two of them correspond to the same situation.

 

Đáp án:

1. b

2. a

3. g

4. d

5. g

6. c

7. e

8. f

A. Read the article quickly and choose the best title.

1. Time to switch your BlackBerry off

2. How to deal with your inbox

3. A quiet word beats sending e-mail

 

Đáp án:

3. A quiet word beats sending e-mail

 

B. Read the article again and list the advantages and disadvantages of using e-mail. Does the writer mention any that you listed in Exercise B?

 

Đáp án:

Advantages:  productivity increase: effective transmitter of documents and data; forces sender to think through arguments carefully and express themselves logically; allows swift replies to lots of different questions when time is short; don't have to allow for journey times or travel costs, unreliable postage or engaged phones/voicemail; economical for keeping in touch with distant contacts; available 24 hours a day; good for pitching discreetly and directly to someone powerful.

 

Disadvantages: business best done face to face or on the phone; recipient of e-mail doesn't hear tone of voice or see facial expressions; sender can't modify e-mail half way through to avoid causing offence; can't tell the mood of thee-mailer; easy to send an irritable response when angry; the e-mail is a more permanent form of communication; easier to be tough, get away with weak excuses, make things up or say no; less human; too much spam/junk; a distraction, e.g. in meetings.

 

 

C. Find expressions in the article which mean the following.

1. looking at another person (paragraph 2)

2. upsetting or embarrassing someone by being rude or tactless (paragraph 2)

3. not be caught or punished when you have done something wrong (paragraph 4)

4. pretend something is true in order to deceive people (paragraph 4)

5. keeping writing or talking to someone, even though you do not see them often (paragraph 8)

6. aiming a n idea or product at someone (paragraph 8)

 

Đáp án:

1. face to face

2. causing offence

3. get away with

4. make things up

5. keeping in touch with

6. pitching to someone

 

D. Complete this text with the expressions in Exercise E in the correct form.

I don't have a problem with him ............ (1) his family whilst he's posted overseas and sending e-mails in office time. That's not the main issue. However, if he thinks he can ............ (2) sending such abusive e-mails to colleagues, he is sadly mistaken and he'll have to face the consequences of his actions later. He is clearly ............ (3) about his colleagues and spreading nasty rumours. He'd be better off speaking to colleagues ............ (4) if he has problems with them. He's slightly better when speaking with customers, but he needs to think about who he's speaking to when he's ............ (5) our products to them. And he just doesn't know how to say no to people without ............ (6).

 

Đáp án:

1. in touch with

2. get away with

3. making things up

4. face to face

5. pitching

6. causing offence

 

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