Sách Market Leader Upper Intermediate – Unit 8: Team Building – Tiếng anh thương mại – Học Hay (Phần 2)

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Market Leader Upper Intermediate – Unit 8: Team Building - Skills

 

A. Read these suggestions about ways of dealing with conflict. Put each of them under one of these headings: Do or Don't.

1. Delay taking action if possible.

2. Get angry from time to time with difficult members.

3. Try to see the problem from the point of view of the team.

4. Be truthful about how you see the situation.

5. Encourage open and frank discussion.

6. Try to ignore tensions within the team.

7. Bring potential conflict and disagreement into the open.

8. Give special attention to team members who are creating problems.

9. Persist with 'impossible people' - you may win them over.

10. Try to find 'win-win' solutions.

 

Đáp án:

Do: 3, 4, 5, 7, 9, 10

Don't: 1, 2, 6, 8

 

B. Listen to the conversation between Karen, Head of Department, and Larissa. Which suggestions from Exercise A does Karen use to deal with the conflict between Larissa and her colleague, Sophie?

 

Đáp án: 

1, 5, 10

 

C. Listen again and note down the phrases Karen uses to deal with the conflict. Add them to the appropriate sections in the Useful language box below.

USEFUL LANGUAGE

EXPRESSING YOUR FEELINGS

My main concern is…

What really worries me is…

What concerns me is…

MAKING SUGGESTIONS

One thing you could do is …

It might be worth…

It could be helpful if you…

EXPRESSING SATISFACTION 

Yes, that would be very helpful.

Yes, that's a good idea.

Mmm. I think that's the right approach to take.

EXPRESSING DISSATISFACTION

I don't think that would do much good.

I'm not sure that would work.

I don't think that's the answer.

SHOWING SYMPATHY 

I know how you feel.

I understand what you're saying.

I can see where you're coming from, but ...

IDENTIFYING THE REAL PROBLEM

What's really bothering you?

What are you really worried about?

What's the real problem?

RESOLVING THE CONFLICT

How do you think we should deal with this?

What's the best approach, do you think?

What's your solution?

REVIEWING THE SITUATION

Let's look at this again in a few days' /weeks' time.

Let's meet next week and see how things are going.

Let's review this when the situation's a bit clearer.

 

Đáp án:

MAKING SUGGESTIONS

I think there's one thing you could all do...

... maybe you should talk to her, tell her how you feel...

Why don't we wait for a while?

SHOWING SYMPATHY

OK, Larissa. I think I understand now.

OK, I've got the picture. I understand your feelings, Larissa...

RESOLVING THE CONFLICT

What do you want me to do?

REVIEWING THE SITUATION

Let's talk about this in a few weeks' time.

We can review the situation then.

 

A. Read the article quickly, what other advantages were mentioned?

 

Đáp án:

Foster team spirit; relax; entertain clients; bring people together; therapeutic; help break down barriers; cut across ages; backgrounds and cultures; choice of level of participation; meal at the end; feel natural, not contrived; opportunity to see how teams work under different circumstances

 

B. Scan the article to find (where mentioned):

1. all the cookery schools 

2. their clients 

3. their locations

 

Đáp án:

1. cookery schools	2. clients	3. location
Venturi's Table	Abbott Mead Vickers, Merrill Lynch, eBay, Cereal Products Worldwide, Mars	Wandsworth
The Cookery School	Investec, BP, Iron Mountain	Little Portland Street, London
Mosimann's Academy
Lavender House		Norfolk
The Food and Wine Academy

 

C. Read the article again and answer these questions.

1. Who are these people? Summarise the points they make in the article.

a) Anna Venturi 

b) Masele Siatu'u 

c) Christi Strauss 

d) Richard Pash 

e) Rosalind Rathouse

f) Letizia Tufari

2. Apart from running team-building courses, what else do some corporate cookery schools do? Why is this successful?

 

Đáp án:

 

D. Without looking at the article, complete these word partnerships.

1. f _ _ t _ _ team spirit 

2. break down b _ r r _ _ _ s

3. joint v _ n _ _ r _

4. client h o _ p _ t _ _ _ _ _

5. income s t _ _ _ m

 

Đáp án:

1. foster

2. barriers

3. venture

4. hospitality

5. stream

 

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