Sách Market Leader Intermediate – Unit 10: Ethics – Tiếng anh thương mại – Học Hay (Phần 2)

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Market Leader Intermediate – Unit 10: Ethics - Skills

 

A. Listen to two directors talking about a top salesman, Tom Pattison, who is not doing his job properly. Then answer the questions.

1. In what ways is Tom behaving unprofessionally?

2. What two options does one of the directors mention?

3. What do the directors finally decide to do?

 

Đáp án:

1. He is sending in reports saying he's met customers when he hasn't; he is putting in false expense claims; he claims he's had meals with customers that he hasn't seen for a long time; he's rude and uncooperative with other members of the department

2. Have an informal chat, mentioning that all expense claims will be carefully checked in future, or tell him that if he doesn't change, he will be sent a warning letter than could lead to dismissal

3. Have a friendly chat with him to find out if there's a personal problem affecting his work

 

B. Which of the headings (a-g) in the Useful language box should these comments go under? Some may go under the same heading.

1. I'd say there are two ways we could deal with this.

2. We could have a chat with him about his sales reports.

3. If we take a firm approach, there's a risk he may get upset and look for another job.

4. OK, let's look at it from another angle ...

5. It might be the best way to deal with the problem.

6. Yeah, the problem is, he's a really good salesman, but I agree he needs tighter control.

7. If we just have a friendly chat with him, he may not take it seriously.

 

Đáp án:

1. b

2. b

3. c

4. d

5. f

6. a

7. c

 

C. Listen again. Tick the expressions from the Useful language box that you hear.

USEFUL LANGUAGE

a) STATING THE PROBLEM

The problem is, he's a really good salesman.

The way I see it is he doesn't like rules.

b) LOOKING AT OPTIONS

So, what are our options?

There are (two/several) ways we could deal with this.

c) DISCUSSING POSSIBLE EFFECTS 

If we do that, he may come to his senses.

One consequence could be that he gives in his resignation.

d) CHANGING YOUR APPROACH

Let's look at it from another angle.

Let's consider another approach.

Why don't we deal with it in a different way?

e) EXPRESSING QUALIFIED AGREEMENT

I'm with you up to a point, but it may not work.

You could be right, but it's a risky strategy.

f) MAKING A DECISION

The best way to deal with the problem is to talk to him.

Let's see if we can sort this out.

g) STATING FUTURE ACTION

I'll arrange for Tom to meet us.

The next thing to do is fix up a meeting.

 

Đáp án:

The problem is, he's a really good salesman.

There are two ways we could deal with this.

If we do that, he may come to his senses.

Let's look at it from another angle.

Let's see if we can sort this out.

I'll arrange for Tom to meet us.

 

A. Read the headline and subheading of the article. In pairs, predict five words that will appear in the article. Include some words connected to dishonesty. Check the article to see if you were correct. Underline all the words in the article connected with dishonesty.

 

Đáp án:

lie, stretch the truth, deception, dishonesty

 

B. Read the article again and answer the questions.

1. What reasons are given for not being totally honest on your CV?

2. What can happen to senior managers who lie on their CVs?

3. Which of the four rationalisations do you think is the most serious? Why?

4. What happens to you when you start using rationalisations?

5. What are the advantages of asking an old boss?

 

Đáp án:

1. Everyone else does it, companies lie about job requirements, it's hard to get a good job

2. They can lose their jobs.

3. (Ask for students' opinions.)

4. You begin to fool yourself and develop habits of distorted thinking.

5. It forces you to think clearly and creatively, it checks the accuracy of your claims, it trains your old boss in how to represent you during reference checks, your old boss may give you better ways to represent yourself.

 

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